Wednesday, June 25, 2014

Star Wars X Wing: Shout Out to Fantasy Flight Customer Service

Hey! Eyes up here and off my female peg!

This update is overdue. I bought an X Wing expansion a bit ago to pad out my army lists for the bigger format games these days, thanks to the largemungus Rebel Transport and Tantive box sets that were released.

When I opened the blister I noticed that the "female" peg that was seated and glued into the X Wing model itself wasn't seated all the way in before it was glued at the factory. I didn't think it'd break. It did, right after I put a flight peg into it. Bummer.

Let the record show that I own multiples of every expansion except for the new large ships and Wave 4 so I had not seen this before in X Wing Miniatures, nor any other FFG game I own. I didn't really worry as I pushed the stirring pangs of buyer's remorse back into their dysfunctional drab corners of my mind... but they did stir. 

I used FFG's Replacement Parts section on their Customer Service pages and told them the deal, sent them a pic. I only asked for another female peg as replacement since I could easily remove the broken one and replace with the new. Interface was easy and a message back landed within a day. They'd replace "it".

A brand new X Wing showed up at my door about a week or so later. They probably had to handle it that way since they probably didn't have access to sending out just a single peg but I was really happy with the service.

Well done FFG and thanks!

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